Episode 26 – Carl Howard
Carl Howard, CEO of Fazoli's
Fazoli’s CEO, Carl Howard, has been leading America’s largest fast-casual Italian chain since 2008. He’s credited with turning around the struggling chain and helping Fazoli’s maintain a competitive edge. I was honored to have Carl on the show to discuss how Fazoli’s is succeeding despite the challenges of COVID-19. Carl talked about adapting their strategy and how they moved sanitation and safety to the forefront. We also discussed the chain’s focus on technology and innovation to better understand customer needs and elevate the guest experience. Listeners will also get to hear core strategies for building successful franchise partnerships. Finally, Carl reflected on the importance of having productive disagreements within teams and also shared valuable lessons he’s learned throughout his career.